The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Creating Personalized Moments for Exceptional Customer Service

In this chapter, the speaker emphasizes the importance of creating personalized moments for guests and customers. They discuss the transformative power of these interactions and provide examples of companies that have successfully personalized experiences. They highlight the significance of personalization in enhancing the overall customer experience.

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