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3min chapter
Radically Transforming Observability with Tony Davis & John Balsavage from A&I Solutions
Joel Beasley | Modern CTO
Measuring Customer Experience with the Reliability Path Index
This chapter discusses the Reliability Path Index (RPI), a new tool for assessing customer experience through quantifiable data. It features a personal story that emphasizes the importance of service reliability and outlines the 13 indexed categories that help businesses improve their customer satisfaction.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode