How to lead your customer service team into the AI future
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Evolution of Sharesies and the Impact of AI in Customer Service
Carl Olson and another speaker discuss how Sharesies has evolved into a global financial organization focusing on empowering customers since its establishment in 2017. They emphasize the integration of AI technologies like Fin and chatbots to optimize customer service, allowing support teams to handle more complex issues and enhance the overall customer experience. The conversation highlights the evolving roles within customer service, illustrating how AI enables support reps to be more consultative with customers and contribute strategically to the organization.
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