Sierra CEO Bret Taylor on why the AI bubble feels like the dotcom boom
Decoder with Nilay Patel
00:00
AI Advancements and Customer Experience
This chapter focuses on the latest advancements in AI technology, particularly autonomous agents that manage tasks like warranty claims and home refinancing. It highlights the significance of voice technology in enhancing customer interactions across various sectors, while discussing the generational shifts in how people engage with these technologies. Furthermore, the chapter explores the evolution and performance of AI models, emphasizing the complexity in implementing these technologies while acknowledging the ongoing research necessary for achieving true artificial general intelligence.
Transcript
Play full episode
