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2min chapter
Barry LaBov - The Power of Differentiation
Ditching Hourly
Understanding Client Feedback and Loss Aversion
This chapter delves into the effects of ownership transitions in SaaS companies on customer satisfaction and feedback. The speakers discuss strategic questioning to uncover client insights and the significance of maintaining brand identity during leadership shifts.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode