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3min chapter
Is it Time To Pivot ‘The Plunge’?
Founder's Journal
How to Run a Good Services Business
A lot of people spend way too much time as the operator running. The CEO has to get out of it other than maybe, you know, you and the CEO have to be out of the delivery of the service. Once you can accomplish that, it's like a McDonald's, we used to say it's an ambush in the early days of a bunch. That's all it is. So you really have to think about that McDonald's franchise and then how do you, that's how it scales. It scales via the quality of hiring the right people, training the right people and leveraging stuff like AI and tools.
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