Winning in the AI Era: Yamini Rangan on the Power of Partners + AI
Owning the Outcome
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Transformative Impact of AI on Customer Experience
This chapter explores how AI is reshaping customer interactions, illustrated by a personal story about a delighted customer using a new AI feature for support. The speaker underlines the shift from novelty to necessity, showcasing AI's role in enhancing efficiency and creating impactful moments for small businesses.
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