Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
SIMPLE brand With Matt Lyles
00:00
Why Does Your Mobile App Not Work?
Sometimes it's the front line or employees who are just not doing the job that they're supposed to be doing. A customer service were told, Hey, your job is to make that person happy. That goes against our very instincts as humans. We can certainly learn how to do that. But of course, it's not easy. And it's just better for companies not to put their employees in that position to begin with.
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