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How to Make a Difference to People
I was mildly horrified to read that the big trend for the next year with rewards and all that is gamification, but perhaps I've got that wrong. This isn't about how do you have a series of initiatives, this is about howdo you really make a difference to people. So it's making sure that the core of your business, the job design, the expectations of people and support that they have is absolutely solid in there. And then going, are there other other things we can do to help, rather than mistaking as was described there?