The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

An AI-first approach: How RB2B created a lean, scalable support system

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Navigating Trust in AI Customer Service

This chapter explores the intricacies of AI-powered customer service, focusing on the challenges of building trust when AI fails to meet expectations. It highlights humorous customer preferences for human interaction, while stressing the necessity of accurate content and human oversight in enhancing AI effectiveness.

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