
Innovation 2.0: Shortcuts and Speed Bumps
Hidden Brain
00:00
Understanding Friction: Design and Organizational Efficiency
This chapter explores the importance of friction in engineering and organizational contexts, using a car analogy to illustrate the balance between smoothness and caution. It highlights a real-world example of a cumbersome government assistance form in Michigan, shedding light on the difficulties of bureaucratic navigation and the push for reform.
Transcript
Play full episode