What’s ahead for retail: how retail CEOs are navigating a more complex environment
Goldman Sachs Exchanges
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The Importance of Physical Stores in Retail
This chapter emphasizes the significant role of physical stores in retail, focusing on customer engagement, service, and access to information. The discussions revolve around the challenges and complexities of integrating technology to enhance the store experience amidst the rise of e-commerce competition. The chapter concludes with mentions of forthcoming discussions with CEOs from Home Depot and Ulta Beauty at the Retail Industry Leaders Association CEO Forum.
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