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31: The Power of a Positive No by William Ury

Bookworm

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How to Treat Others the Way You Want to Be Treated

"No is not a wall. It is a living boundary which protects what is important," he says. "If you want to spend time with your family, then turn off your phone at dinner time so you don't get the emails and the text messages about stuff that's happening at the office"

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