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How Uber and Lyft Used ‘Lockouts’ to Deny NYC Drivers Millions

Big Take

CHAPTER

Investigation into Uber and Lyft's Lockouts Affecting NYC Drivers

This chapter explores the investigation into the lockouts faced by NYC's ride-hailing drivers from Uber and Lyft. Utilizing an automated WhatsApp tip line, reporters collected extensive firsthand accounts revealing the widespread and severe nature of these lockouts, often occurring during peak demand.

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