The Second Valuable Idea in the Book, Page 126

There's a Gray vertical on this chart, which is just for managing the Gray's handler. We would also have the vice president of dealing with Gray. A whole division. And Mike fills all these roles right now. But obviously we can have more people fluffing my pillows at a later date. It was another very useful thing that came out of the book for me and something I'm going to think a little bit more about"