Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to share what she's learned from recent conversations with industry leaders and her consultancy work. She explains why guest expectations are evolving so rapidly, discusses key trends shaping guest experiences today, and provides real-world examples of personalization at its best. Danica also previews her "4 Ps" framework for guest experience, an influential tool hospitality leaders can use to design and deliver exceptional guest experiences.
Read Danica's article: The New 4Ps of Guest Experience: Designing for Connection, Not Conversion
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Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today.
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
