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The Impact of Guilt-Tripping Customers
In this chapter, they discuss a personal experience at a facial appointment where the aesthetician consistently tried to guilt the speaker into tipping more and purchasing additional products. The speaker expresses their dilemma of wanting to help out a person in need but also being dissatisfied with the service. They also mention the long-term impact of guilt-tripping customers, highlighting the importance of allowing customers to make their own decisions and value the experience.