The Impact of Guilt-Tripping Customers

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In this chapter, they discuss a personal experience at a facial appointment where the aesthetician consistently tried to guilt the speaker into tipping more and purchasing additional products. The speaker expresses their dilemma of wanting to help out a person in need but also being dissatisfied with the service. They also mention the long-term impact of guilt-tripping customers, highlighting the importance of allowing customers to make their own decisions and value the experience.

Some people argue for tipping. Some people argue against. But the one thing that unites most people with an opinion on the topic is a lack of understanding of where the practice came from in the first place.

In this episode, Cal and Steph walk through the history of tip culture, how that led to vastly different norms around the world, and the confusing place we're left in today – especially in an era of Square terminals and where tipping seems to be infiltrating the unexpected.

Has tip culture gone too far? Listen in to find out.

This episode is not affiliated with Steph's work at a16z and is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. For more details please see a16z.com/disclosures.