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20min chapter
How to leverage intuition, customer support, and raw effort | Colin Zima (Omni & Looker)
In Depth
Understanding Customers' Analytics Needs
This chapter focuses on actively listening to customers, understanding their likes and dislikes, and delving into how they use the product. The speaker reflects on their experience as a super user, gaining insights on how to structure a model and onboard users. They also discuss the areas that needed improvement and the importance of customer feedback.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode