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How to leverage intuition, customer support, and raw effort | Colin Zima (Omni & Looker)

In Depth

CHAPTER

Understanding Customers' Analytics Needs

This chapter focuses on actively listening to customers, understanding their likes and dislikes, and delving into how they use the product. The speaker reflects on their experience as a super user, gaining insights on how to structure a model and onboard users. They also discuss the areas that needed improvement and the importance of customer feedback.

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