Improving Guest Experiences: Introducing a New Academy for Hospitality Training

This chapter discusses the significance of guest satisfaction and resolving issues in the short-term rental industry. It introduces an academy that aims to train hosts to provide a more hospitable experience and emphasizes the importance of collaboration and creating a welcoming atmosphere for guests.

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In an insightful conversation between hosts Mike Sjogren and Emmanuel Pani with guest Jody Sterling, listeners get to delve into a unique exploration of short-term rentals within the modern real estate industry. Jody, a specialized real estate investor and founder of hospitable hosts, shares her journey of utilizing her hospitality standards and experiences within the investment sector. The talk also featured some stories about how authors of the hospitable hosts books have transformed their lives through their short-term rentals. The hosts emphasize the importance of constantly educating oneself in the industry and the impact of building a business based on passion, quality service, and niche-targeting. Towards the end, Jody discusses the upcoming launch of the Hospitable Host Training Academy for raising hospitality standards in the short-term rental industry.

Guest Bio:

Jodie Stirling, founder of Hospitable Hosts, Stirling Stays, and Omnipotent Publishing House, is a serial entrepreneur and proud mother of three amazing humans. What began as a book project evolved into Hospitable Hosts, a global movement of short-term rental hosts. Jodie's visionary leadership propelled her book, initially intended to share industry stories, to Amazon's number 1 bestseller list. With three volumes showcasing 124 inspiring host stories, Jodie recognized the need for elevating hospitality standards in the industry. This realization birthed the Hospitable Host Training Academy, a testament to Jodie's commitment to excellence in short-term rental management. Jodie Stirling is shaping the future of hospitality in the short-term rental industry with her Hospitality Management education and collaboration with the Hospitable Hosts community.

Connect with Jodie

www.instagram.com/hospitablehostsbook

00:00 Introduction and Welcome

00:49 The Power of Virtual Assistants in Real Estate

01:46 New Year Reflections and Growth Mindset

03:07 The Importance of Surrounding Yourself with Positive Influences

03:50 The Journey of Change and Progress

05:47 Introducing Jody Sterling: The Founder of Hospitable Hosts

08:28 The Role of Family in Building a Successful Business

16:05 The Importance of Hospitality Standards in the Short Term Rental Industry

18:03 Overcoming Limiting Beliefs in the Real Estate Industry

19:01 Inspiring Stories from the Hospitable Hosts Community