The Customer Success Approach to Legal Tech Startups

In this 41st episode of the Legal Tech StartUp Focus Podcast (www.legaltechstartupfocus.com/podcast), we lear that guest Scott Leigh's company, AltFee (www.alterfeeco.com)  is on a mission. And that mission is to help lawyers (whether practicing solo, at small or medium-sized firms or at Big Law law firms) gain the freedom to implement alternative fee arrangements and break out of the billable hour model. We'll hear Scott talk about how he and his team have created an app that brings repeatable methods to lawyer/client alternative fee discussions - an app that, among other things: (1) encourages healthy and disciplined upfront conversations about matter scoping and (2) brings greater transparency to alternative fee setting. Moreover, Scott describes how AltFee's app helps lawyers build a repository of alternative fee setting best practices where lawyers (senior and junior) can go for guidance as new matters arise.

Scott also talks about his company's "land and expand" strategy when selling into law firms and about the pride that he and his colleagues take in AltFee's thought leadership efforts to educate lawyers about alternative fee arrangement management. In addition, Scott provides insight into AltFee's app design and post-sale customer success efforts.