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Ethical Dilemmas and Unconventional Public Display
Alan faces ethical dilemmas when a caller confesses to a crime on the apology line, leading him to navigate the balance between secrecy and legal obligations. He then showcases the apology messages publicly in a museum, attracting widespread attention but feeling a sense of disconnect from the original callers. The chapter also explores the evolution of the apology line into a virtual communication platform through innovative initiatives and Alan's intense pursuit of a possible serial killer caller.