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4min chapter
A Day in the Life of a Support Operations Analyst
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Navigating a Multifaceted Role in Customer Experience
This chapter explores the critical responsibilities of a support operations analyst in a startup, focusing on the impact of collaboration and empathy on customer experience. It also highlights the importance of using tools like Slack and GitHub to enhance communication and ensure customer feedback informs product development.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode