Nick Milton is director and co-founder of Knoco Ltd ( www.knoco.com ) with over 30 years’ experience in Knowledge Management. Working with Knoco Ltd, Nick has helped develop and deliver KM strategies, implementation plans and services in a wide range of different organizations around the globe. He has a particular interest in Lessons Learned programs, Communities of Practice, Knowledge Retention, KM Strategy, KM assessment and KM implementation. He has worked with KM teams in multiple sectors and in more than 40 countries. Prior to founding Knoco, Nick spent two years at the center of the team that made BP the leading KM company in the world at the time; acting as the team Knowledge Manager, developing and implementing BP's knowledge of "how to manage knowledge", and coordinating the BP KM Community of Practice.  Nick is a widely recognized coach and trainer, and has given keynote speeches at most of the leading international Knowledge Management conferences, such as KM World, KM Europe, KMUK, KM Russia, KM Egypt, IAPG Argentina, IKM Jakarta, KM Singapore and KM Brazil. In 2007 he was awarded “Lecturer of the year” from Chalmers University. He was a member of the international working group which developed ISO 30401, the management systems standard for KM, and a co-author of BSI 34401, the guide to use of the ISO standard.Nick blogs most weeks (www.nickmilton.com) and can be found on Twitter (@nickknoco). He is based in the UK, near the city of Bath. Nick is the author/co-author of the following books: The Knowledge Manager’s handbook Designing a Successful KM Strategy The Lessons Learned handbook Knowledge Management for Teams and Projects Knowledge Management for Sales and Marketing Performance through Learning – knowledge management in practice