I don't actually think it's necessarily going to be detrimental to the user experience using the product at all. And in fact, the case you've just mounted is exactly the case as to why they're going to continue to focus on developing a great user experience. The point at which the departure happens is when Facebook is forced to prioritize the interests of the people paying money versus the interest of the people using the service. That's where the problem lies. You are not the customer, you are the product, and they're happy to keep you that they'll do whatever it's necessary to keep you round as the product. Don't be under any illusions that they have your best interests at heart
In this week’s episode Ben and James discuss the problems with Ello’s business model, James’ discomfort with Facebook, and why Social Networks always have ads. We also talk about incentives and something surprising Ben learned from the notorious Episode 18.
Links
- Ben Thompson: Ello and Consumer Friendly Business Models – Stratechery
- Ben Thompson: Facebook Launches Atlas – Stratechery (members-only)
- Ben Thompson: Friction – Stratechery
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