Ep69 - Andrew Sykes: "We Are Our Habits: How to Become a Magnetic Human Being"
Talks at Google
00:00
Nelson Mandela - The Magic of Madiba
When Nelson Mandela came on to do just that, the crowd roared like I've never heard in a crowd before. It became not this time somewhat deafening, it became literally deafening. And as I looked around the stadium to try and take it all in, I saw for the first time in my life black men and white men hugging,. celebrating our nation's victory as one people. That day, Nelson Mandela gave us all hope, gave the whole world hope. Now we're no Mandela's, but we can each put empathic listening at the forefront of our customer service efforts. By asking customers the kinds of questions we ask them every day and then listening with our hearts.
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