Navigating Incident Management and Technology

This chapter explores the intricacies of incident management systems, particularly PagerDuty, highlighting the challenges of on-call duties and the evolution of notification tools. The speakers share humorous anecdotes about their experiences with technology, including smartphones, smartwatches, and navigation systems, all while acknowledging their podcast journey milestones. The discussion also covers a significant service outage, focusing on the technical challenges faced and strategies for future resilience.

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