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How strong company culture leads to high customer satisfaction
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Creating a Customer-Centric Experience Through Effective Listening
This chapter emphasizes the significance of building a customer-focused service model, contrasting efficient service with long wait times. It outlines initial steps for companies to foster a culture of listening to customers and employees, ultimately enhancing satisfaction and resolving issues effectively.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode