
Buzzfeed Layoffs, SCOTUS Confirmation Hearings, and MacKenzie Scott’s Donations
Pivot
00:00
Navigating Employee Shortages and Frontline Frustrations
This chapter explores the difficulties businesses encounter in recruiting employees for frontline positions amid staffing shortages. It highlights the impact on service delivery and shares personal anecdotes that illustrate the frustrations faced by customer service workers.
Play episode from 52:50
Transcript


