Timothy Stanley: I would totally advocate doing it in house. He says companies buy tools and have the results shown to them in some flashy dashboard format, but not make any spend changes off of them. If you do try to do customer journey analytics or multi-touch attribution, the person who's really on the hook forward is going to learn a lot about what data they actually can track," he said. "I think there's value"
Multi-touch attribution is like fat free cheese: it sounds like a great idea, it seems like technology would have made it amazing and delicious by now, and, yet, the reality is incredibly unsatisfying. Since we’ve recently covered how browsers are making the analyst’s lot in life more difficult, and since multi-touch attribution is affected by those changes, we figured it was high time to revisit the topic. It’s something we’ve covered before (twice, actually). But interest in the topic has not diminished, while a claim could be made that reality has gone from being merely a cold dishrag to the face to being a bucket of ice over the head. We sat down with Priscilla Cheung to hash out the topic. No fat free cheese was consumed during the making of the episode. For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.