Analyzing Amazon Product Returns and the Role of Display Colors

Have you ever wondered how the savviest Amazon sellers pinpoint products that skyrocket to success? Join us as we navigate the complex landscape of Amazon's seller tools with insights from our expert guest, Yi Zhen from Amazon Singapore, who unpacks the secrets of the Product Opportunity Explorer, Brand Analytics, and more. We tackle the nuts and bolts of metrics that matter—from sponsored ad percentages to the telling average age of selling partners—all to equip you with a map for mastering sales trends and strategic inventory decisions. 

Unboxing the art of personalized promotions, this episode reveals how a deep dive into customer loyalty analytics can revolutionize your sales approach. We share real-life tales and tactics for waking up those hibernating buyers and how vital understanding customer lifetime value can be to your growth. From decoding top search terms to smart segmentation targeting, this is an arsenal of strategies you won't want to miss.

Lastly, we journey with Helium 10 to find niche markets where the quirky, like coffin-shaped cat trees, become a good product opportunity. Discover how leveraging data from Amazon and Helium 10 can lead to unexpected product triumphs, and why sometimes, the more peculiar the product, the more passionate the customer base. Our candid conversation wraps with a heartfelt thanks to our guest and a teaser of what's on the horizon for Amazon sellers. Tune in to get ahead of the game and keep your finger on the pulse of Amazon market opportunities.

In episode 526 of the Serious Sellers Podcast, Bradley and Yi discuss:

• 00:00 - Analyzing Product Opportunities and Customer Trends
• 03:51 - Understanding the Product Opportunity Explorer
• 12:16 - Product Returns and Display Color Analysis
• 15:43 - Tailored Promotions and Customer Loyalty Analytics
• 17:19 - Understanding Customer Loyalty Analytics
• 21:43 - Discover Niche Markets With Helium 10
• 21:55 - Analyze Product Opportunity With ASINs
• 29:21 - Analyzing Consumer Behavior for Product Development

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Transcript

Bradley Sutton:

And today we have invited you back onto the show the second half of the episode. I couldn't cut it off because there's just too much amazing stuff that we're going over. So let's go ahead and get you the second part of this interview and let's learn all there is to know about product opportunity Explorer, brand analytics, customer loyalty dashboard. We're going to talk about a whole bunch of cool stuff. Here we go. Did you know that Amazon sometimes loses or damages some of your inventory? Usually they reimburse you for this, but sometimes they might miss things. That's where refund Genie comes in. What Helium 10 refund Genie does is we go check out your reports and see if Amazon owes you any money, and then we give you the reports that you need to submit to Amazon so that you can get your money back. If you haven't run this, you can have hundreds, if not thousands, of dollars that Amazon might owe you, especially if you've never used this before and you sell a lot on Amazon. So to find out more information, go to h10.me forward slash refund Genie. Hello everybody and welcome to another episode of the series tellers podcast by Helium 10. I'm your host, Bradley Sutton, and this is the show. That's a completely BS free, unscripted and unrehearsed organic conversation about serious strategies for serious sellers of any level in the e-commerce world. What else, so what else we have?

 

Yi:

here. Okay, I will just move on to the other tabs, because each tab will have different interesting insights for us to know.

 

Bradley Sutton:

So this one speaking of insights, I just clicked on insights.

 

Yi:

That's right. So over here you'll be able to know wow, I mean you'll be able to see the different matrix for instance, how many percent of the products are using sponsored product top five products. How many click share are they taking out?

 

Bradley Sutton:

At one glance, you're a good saleswoman, by the way, really Kind of like me. She's like she does this every day, but she's like, wow, like this never ceases to amaze me, Like this is so amazing. That's like you're like me and Helium 10, like look at this Helium 10 thing, guys. Wow. Like oh, my goodness, like I'm speechless. I'm just like, yeah, I love it. I love the genuine. This is a wow thing because this is I'm seeing here the 90% of click, like how many percent of people are using sponsored products? How many percent is prime, you know, and it's like 100% right. But then imagine if you guys found a niche where it's like 50% only are using prime. Wow, that would be a real wow. Right there, exactly.

 

Yi:

Exactly. Yeah, I think the reason why I said wow is because I saw that the percentage of products using sponsored products is above 90%, which is pretty high compared to many other niche I've done research over. Usually, I think the average I've seen so far is between 80 to 90%. This is like 90 to 98%, so it's pretty high. I would say it's really competitive, which is why I guess, when you see in the search term, tap earlier on, the search conversion rate is so low, because I think way too many people are running advertising on this. It might be a bit expensive. Yeah, correct, correct, this might. It's a consideration point.

 

Bradley Sutton:

I'm not sure if you can give this information, but what does it mean here when it says number of successful launches, like what determines successful launch?

 

Yi:

I think actually, if you hover your mouse over the, over the matrix, you actually tell you. It means the number of new launch. It's been in launches in the past 180 years. Wow, it's in there, right there. We've annualized it. Didn't say that before.

 

Bradley Sutton:

Like I was like in the dark. This was like six months ago.

 

Yi:

Since I've looked at this, I didn't even notice that.

 

Bradley Sutton:

Yes, Number of new launches with an annualized revenue amount of over $50,000 in the past 30 days. All right, yes.

 

Yi:

I think we are just being more transparent, especially because many sellers are telling us they don't really understand this matrix. Can you explain this better, this product opportunity explorer? I think throughout the entire year I've seen so much changes and in fact it's for the better, yeah.

 

Bradley Sutton:

All right, cool. So I see this. By the way, for the people not watching this, I see there's columns for today, columns for 90 days ago, 360 days ago. Oh, my goodness, the one thing that tells me to stay far, far away. Not stay far away from this niche, but average selling partner age almost 10 years. So, like these are like experienced sellers in this niche and if you're a brand new seller, you might not want to go against people with 10 years of selling under their belt. So there's another piece of interesting information here. Pretty cool, all right. Next one here is or is there anything else on this page? No, I think we can move on to trends.

 

Yi:

Okay, yeah, I think what helps over in the trends page firstly is to identify the seasonality of the product and also when you should enter to sell. So firstly for this product, as you know, shower curtains typically is something usually people will buy across the year. Right, there shouldn't be much pigs, but from what I see over here I think there's a pig in July. Probably is because of Prime Day. Prime Day yeah probably is because of Prime Day, otherwise it's quite flat throughout. So I think, regardless of where you, when you launch, I think it's fine. But just take note, maybe when you do your inventory planning or when you try to you know purchase your product from manufacturer, maybe before Prime Day you might want to manufacture more, right? So it helps you to do your inventory planning for that.

 

Bradley Sutton:

Also. I'm just looking at this and the number of products goes down. So that could mean one of two things. It could mean that more products are going out of stock, like maybe this people in this niche are not keeping their product in stock come Christmas time and they're running out, or like the stronger listings are getting more powerful because now it takes less products to make up the 90 percent. But either way, there's a clear trend here where, from September where it was about you know 90 products that make up this niche, and then now in November and December it's down to 65. So that's a pretty significant drop there, pretty cool stuff.

 

Yi:

Yeah yeah. There are also many other matrix that you can just toggle into to just quickly see, like how this niche doing. For instance, you can also look at the search conversion rate, but I just quickly see and it's pretty stagnant throughout. In fact, I think it seems like it's increasing towards like slightly.

 

Bradley Sutton:

Oh, I didn't even know that I could hit this button and it shows me the graph history. Man, there's so much new stuff in here. I mean I swear. I looked at this like a few months ago I didn't know I could do all this stuff. Pretty cool, yes.

 

Yi:

Yes, so you can actually see, the search conversion rate seems to be increasing slightly, but yet the product count is decreasing. Maybe it's because, like, more products are stopping to sell or it's going out of stock, like you mentioned. So the remaining products are actually doing much better in terms of like search conversion.

 

Bradley Sutton:

Yeah, yeah, correct, correct Okay.

 

Yi:

Cool, okay. The next one would be purchase drivers. This is actually something new, and I noticed that not many sellers have access to this beta page, so for you that you are able to see this, oh.

 

Bradley Sutton:

I'm special.

 

Yi:

Yeah, you're special, yeah, so over here it's something new that I think it got released in October, so it's really really very recent. It will tell you what are the different features. They are leading to a successful sale or like a purchase by customer Right. So what are the important features I would say in this case? Then you could see the color white or it has to have curtain hook or the team is boho. Typically are the top three positive feature for this shower curtain. So maybe it's something you need to take note of when you come out with different variations for your shower curtain when you want to start selling it.

 

Bradley Sutton:

I'm going to read the little tool tip here where it explains what does positive drivers mean. It says here, because I didn't know, I was like what the heck am I looking at here? It says feature specific to this niche that positively impact the number of units sold by products within it. The impact is calculated by comparing the estimated sales of the products with that feature against the average units sold by all products in the niche. Okay, and then I'm assuming negative just means the opposite.

 

Yi:

It means the opposite here.

 

Bradley Sutton:

Okay, all right, interesting. So this means people do not like the stripe pattern Exactly and they don't like that fabric one because it's not waterproof, I guess Correct, correct.

 

Yi:

So let's say if you can come out with something water resistant. Maybe you have a chance and maybe your advertising may not have to be that expensive. If they are not much similar selections, they are water resistant.

 

Bradley Sutton:

Anything else on this page, or can I go to the next one?

 

Yi:

The next one.

 

Bradley Sutton:

All right, customer review insights. So this is you know. We looked at the review insights based on like an ASIN. This is kind of just like based on the all the products in the niche right.

 

Yi:

Correct. Correct, and I also briefly talk about it for, like the particular ASIN just now, just that what you see over here is on the niche level. So you know, at the aggregated level for shower curtains, what are typical things that are wanted or not wanted by customers, and this is something I would say for you to work on, especially on the negative reviews for you to innovate your product in order to differentiate from existing products that are currently selling. Right, for instance, you see, there might be a seller selling the shower curtain a cloth shower curtain since 2014. But, let's say, if you're able to come out with a water resistant curtain which people like you can even like, win over some of the click share.

 

Bradley Sutton:

Yes, so water resistant is one. I'm looking here and I clicked on the negative and I see a lot of people have issue with the magnet. The magnet is not strong. I know exactly what they're talking about. I bought one of these shower curtain. I don't know if it's this one, but but it doesn't. Yeah, it doesn't. It doesn't work very, very good. Maybe I'm part of this percentage in this niche of these negative mentions here.

 

Yi:

Okay, yeah, yeah, I think people also talk about the thickness of the product. So, yeah, there's something very immediate. In fact, the mentions of thickness is 18%, which is significantly higher compared to the other topics, like magnetic strength, because magnetic strength, even though it's second, it's only 5%. So, in fact, something that you immediately need to work on will be the thickness of the shower curtain.

 

Bradley Sutton:

Yeah, I see that right here.

 

Yi:

Yeah.

 

Bradley Sutton:

Okay, and then here at the bottom it says topic impact on the star rating. So yeah, the thickness is the number one, like everything else. Is that like two? Or point zero, point zero, two, but the thickness at 0.2, so like 10 times as much. So that's a easy way to see what people are complaining about.

 

Yi:

Correct, correct. So I mean looking at the product itself, even though we see like the product might be quite competitive in state in terms of like the sponsored products percentage, in terms of search conversion. But actually there might still be opportunities because people are quite strong about the negative review they are talking about. That means there are products on Amazon.com. They are not able to satisfy people that are complaining about existing product within this niche. So in this case, if you are able to come out with something different, position yourself differently, there might still be opportunities for you to go in. Yeah, even though there are multiple Asians available already.

 

Bradley Sutton:

Yeah, Alright, we're ready to go to the next tab.

 

Yi:

Yeah, the returns.

 

Bradley Sutton:

Let's see, oh return. There's another one of the new ones, because there's beta here.

 

Yi:

Correct, correct. This is something new. I think it was announced in Amazon Accelerate this year, which I think you are quite lucky.

 

Bradley Sutton:

Do you see my shirt on Word today? Look.

 

Yi:

I bet you don't even have this sweater here. I don't have it.

 

Bradley Sutton:

I was a speaker at Amazon Accelerate so I feel special. I got to have an Amazon Accelerate sweater. That's my word.

 

Yi:

Yeah, it's nice, it's nice.

 

Bradley Sutton:

Alright. So I'm looking at this literally my first time looking at this because I haven't looked at this and I see a lot of the same data points here as far as search volume and things like that, at the very top. But if I scroll down here under product returns insights, it gives me the percentage of mentions of certain things like. The number one thing was the display colors. There's that thickness right there, 8%. The material, the value for money. So yeah, that's interesting how people were giving bad reviews for the thickness the most, but as far as why they returned it, it looks like they didn't like the colors.

 

Yi:

They feel like it wasn't accurate, right? I think they mentioned the green didn't look like what it was as advertised. So the product listing images also plays a very important part in this, as well as part of the returns, which is why we always emphasize on coming out with a good listing, as accurate as possible. Give sellers or customers, in fact, even more information to help them make decisions on whether they want this product and help them understand this product, so that you'll reduce possibility of returns. So yeah, in this case, display colors really like a huge issue.

 

Bradley Sutton:

All right, so tons of new stuff here in Product Opportunity Explorer. Now, one thing I kind of referenced was there are some familiar data points with the top clicked and stuff that we might have been used to from years ago in brand analytics, but it is a little bit different brand analytics. So then, how would a seller use Product Opportunity Explorer with Amazon brand analytics?

 

Yi:

Yeah, I would say it's more of how do you use brand analytics together like some initial insights of what you should sell. Then Opportunity Explorer is always a tool for you to look more in-depth into and see how can you further validate the product selection. So I think that I would probably share a few useful cases of how people can use brand analytics in order to shortlist a couple of ideas from there. But just something to note brand analytics is only available for sellers and wrote into brand registry, so, beyond just professional selling account, they need to have an eligible trademark that is enrolled into brand registry to access brand analytics.

 

Bradley Sutton:

Cool, yeah. So Product Opportunity Explorer guys, remember it's available for everybody, but brand analytics is only available to brand registered sellers. So hopefully most of you guys are brand registered and if so, go ahead and click over to brand analytics and there's a whole bunch of new stuff here. Are we going to talk about the CLA? This is the CLA. As soon as I get in brand analytics, it goes directly to the CLA Customer Loyalty Analytics. Oh my goodness, look at all of this new stuff here.

 

Yi:

Yes, yes, this is something that I wanted to introduce, actually, because it's something that's pretty new, also, I think, introduced around in October. So over here, you'll be able to understand what are, like, the demographics of the people that are buying your products. Right Then, from here, actually, what we'll recommend for sellers to do is to tie it up with brand tailored promotions in order to run specific discounts or promotions that will be able to help you to retarget a particular segment that you want to grow further. Yeah, have you tried using brand tailored promotions?

 

Bradley Sutton:

Yes, I have. Yeah, yeah, yeah, yes, like I've done in some of my accounts the abandoned cart and some other different markets here where I was able to get some sales that I probably wouldn't have gotten without that correct. Now this here is looking at one of my. I'm seeing my coffin shelf brand here. I see I have an option of weekly, monthly, quarterly, yearly. And wow the hibernating customers what's a hibernating customer?

 

Yi:

Basically people who haven't, I guess, purchased in a long while. So, which is why it's very important for you to look into these analytics before you actually do your brand tailored promotions. Because when brand tailored promotions first launch, sellers always ask us which segment should I target? They don't really know right. But over here, after looking at our analytics, you'll be able to know which segment you have the most customers in, so that you'll be able to re-target them or re-activate that particular segment. For instance, your hibernating customers is 600 plus. Maybe you might want to run a promotion that target sellers or customers that haven't been purchasing your product for a while. Maybe you want to do something special about that.

 

Bradley Sutton:

And there's a button right here that I can do that on the right side. I'm assuming this kind of ties directly to the brand tailored promotions. Right, this create promotion button. Okay, correct.

 

Yi:

In fact, over here, if you go to the top left corner, there is a button where you can click into the segment view. So the thing about customer loyalty analytics ideally it's for sellers that have been selling on Amazon for at least a year, I would say so that there will be sufficient data for you to make decisions on Of course, you need to have enough customers for you to re-target right. In this case, over here under the segment view, you'll be able to see a few metrics, including predictive customer lifetime value, right. So usually, if there's sufficient data, it will roughly tell you what is customer spending this year and what they are predicted to sell, to buy next year as well, for, like your top tier customer. So this is what's very important for you to know, so that maybe you'll be able to Kind of like retarget them, either through promotions or actively through the post that you have, in order to engage with them.

 

Bradley Sutton:

Yeah, yeah, see my repeat customers average repeat purchase interval.

 

Yi:

Very interesting stuff if multiple people are like Purchasing from you, if you're selling like commodities, if maybe you can consider doing subscribe and save, for instance. So it really depends on what segment you have so that you'll be able to leverage on, like the different programs or different promotions that you have, in order to retarget this group of customers.

 

Bradley Sutton:

This wasn't even. Was this even in your presentation in Singapore?

 

Yi:

No, it isn't, yeah, because this wasn't even out a couple months ago. Okay, yeah, that's what I thought.

 

Bradley Sutton:

I know my memory is bad, but I didn't know was that bad? Okay, good, I'm glad. I'm glad it's not that I forgot about it. All right, cool, anything more in the CLA.

 

Yi:

Nothing much to highlight additionally here? Yeah, because after all, is still a very new tool. I guess, at a very start for sellers, when you review this dashboard is to see is to understand more about the Demographics of like customers that are purchasing, how valuable they are. If not, is there are some immediate actions that you can take, for instance, using brand tailored promotions in order to actively engage with them first.

 

Bradley Sutton:

Yeah, yeah, I haven't done that. In a few weeks I might be. I might need to look at my numbers here and run, run some more.

 

Yi:

Yeah, let me know how it works for you.

 

Bradley Sutton:

Oh, what's the next hour? Gonna switch to Marketplace.

 

Yi:

Amazon brand analytics, but I just I'll be talking about maybe three use cases on the different reports that you'll be able to use in order to shortlist the kind of products that you want to Investigate further or explore further using OX.

 

Bradley Sutton:

All right, so that's it for the customer loyalty analytics. What's next? What should I? What should I click on? Yes, you're, you're, I'm the driver and you're the navigator. You got to tell me where to go next.

 

Yi:

Okay, okay, right now We'll still stay in Amazon brand analytics, but the next thing that you need to click on is the top search terms report. I think it's under the Correct.

 

Bradley Sutton:

I see it's under search analytics and go to top search terms correct. All right excellent.

 

Yi:

So over here.

 

Bradley Sutton:

This is the one that I.

 

Yi:

Often use.

 

Bradley Sutton:

I love like three years ago when this came out. This is the greatest thing in the history of mankind, I think yeah, but this is cool, and now it's like kind of crazy because it's like the oldest thing now. Now Everybody's talking about the OX and SQP, but still I think this has some Definitely has some value, yes, yes.

 

Yi:

So over here, what I think is actually useful is let's say, if you don't really know, you know what kind of products that you want to sell, but then, or maybe you already have like an idea of like the keywords of like that item that you want to sell. Maybe, to put it better, in a better way, let's say if you have a rough idea, yeah, if you have a rough idea of what you want to sell by I'm not sure how to Validate the selection or what niche is it in actually right, so you'll be able to use the top search term report I would say keen the keywords in the search bar over there. I'm gonna put coffin because that's my, that's my main.

 

Bradley Sutton:

My main thing here.

 

Yi:

Correct.

 

Bradley Sutton:

And here we go.

 

Yi:

Okay, so over here, immediately, you'll be able to see what I like, for instance, the top click brand and top a, since over here, so immediately, you'll be able to know what are the similar a, since you can benchmark yourself against right. But how do you work backwards in order to find out what are the niche for this product, in order to do more research? Because, after all, within this analytics report, the Data available is still limited to a certain extent. So what I would advise sellers to do over here Is to copy the ASIN. For instance, we can take the top ASIN. Take this coffin show and copy that we can put it back into opportunity, explorer and search for this product Correct. So over here You'll be able to see your target ASIN. So likewise, like what we have did Previously, you'll be able to see, like customer review insights while like the click counts etc for this ASIN. But I think what's more interesting would be if you can go to the previous page, you can click into niche view, which is beside ASIN view, can you see at the left side You'll be able to see which niche this product is Situated in and in fact, for some ASINs. Sometimes it might be present in multiple niche. So over there you'll be able to work. Go backwards then after that to do your research, for on the niche level, yeah.

 

Bradley Sutton:

I see it right here. All right, so for those just listening, you haven't seen what I was in. I took the ace in, put it back to product opportunity explorer and then looked into the ace in view and also the niche view. Now You've been showing me stuff this whole time. Let me show you something you've never seen but that we just launched in Helium 10. This. This you might think is pretty cool. So we took brand analytics now, because this is available in the API, and now we have this kind of like database here Inside of black box and again, just like with brand analytics, you can only get this. You know, Helium 10 is checking your account if you have brand registry, and if you don't have brand registry, we can't show you this information because we always play by Amazon's rules, and which is a Reasonable rule. So let me show you something I literally found today. This was my first time. I think I actually did a video on this and it was a product that I couldn't believe existed. But what I did, let me see if I can remember. I think I did the same thing where I typed in coffin here and, and then I was like, alright, show me a keyword that has, and now it's easy. The cool thing about this is taking like Helium 10 data At the same time as as Amazon data. So I'm like hey, show me something that has at least I think I said 500 search volume where at least two items had greater than 30% Click.

 

Yi:

Share you see like right, this is something you can't.

 

Bradley Sutton:

I mean, you could download this, of course, in In brand analytics and I'm not doing anything new other than the search form. This is all stuff that anybody can just download, but I'm just doing it right here in this dashboard. And then let me I'm not sure if this is the exact thing I typed. Let's just take a look, I'll know when it comes up and I hit apply, there, it is right here. Look at this Cat tree. And I'm like you've got to be kidding me. What the heck is this 3,200 search volume? I, you know, I thought I knew everything about coffins, right, and then so I actually click this again. I got this from brand analytics and then you I know you guys are a lot of you guys can't see what I'm looking at. This is insane, guys. There is these cat trees, oh, and the one that is out of stock. It's out of stock already. There is one that's a hundred and forty dollars and it's sold like 800 units or something. Here's one that's a 100 and it's a hundred and forty dollars. It's crazy. People are buying cat-shaped trees.

 

Bradley Sutton:

Let me see if, if that product is still here, that was number one. Where is it? This one here? It is right here. This is the number one selling one. This is cool, guys. It doesn't show up in Amazon search anymore. That's why I didn't come up, but because it's in Brand Analytics, which is another good thing about Brand Analytics. By the way, I bet you I could find this right here in what we just did. Let me coffin cat. There. It is right here. So, you see, I would have found this even if I was in Brand Analytics. There it is coffin cat tree. But it takes me right to this number one click one, which is now out of stock because it was being bought too much. People were selling this for ridiculous amount of money and they sold almost 1,000 units of this. But I discovered a completely new niche thanks to Brand Analytics and this new Helium 10 tool that incorporates Brand Analytics. So yeah, guys, brand Analytics is still very valuable. You can get some really cool ideas. Do you have any pets?

 

Yi:

cats or dogs or anything I don't have a dog or cat, but my boyfriend do have a Pomeranian.

 

Bradley Sutton:

Okay, now would he make a coffin shaped bed? Like isn't that kind of morbid? Why would you do that for your pet? Like I don't understand pet owners, but guess what guys? There's 1,000 people a month who want a coffin shaped toy or a bed for their cat to sleep in. I worry about those people, but I'll gladly take their $140. $140 is a really, really good price point. I'm quite sure the person's margin must be great, Considering.

 

Yi:

I mean, there are many other sellers selling at much cheaper price, but people still buy the $140. There must be something great about it right, yeah, yeah, yeah, it's great, it's great, but my boyfriend's dog just lies on the towel. That's all we wanted to buy a bed, but it doesn't want it, that's normal.

 

Bradley Sutton:

see, that's normal. Putting it in a coffin shaped towel, that's not normal.

 

Yi:

Oh yeah, okay, anyways, anyways.

 

Bradley Sutton:

So I was. We were in. Let me go back to where we were. We were looking at the search terms. You were talking about the cool use of this. Anything left on this search term page or should I go somewhere else now?

 

Yi:

Now we'll move on to the next one, which is under the brand analytics as well, is the consumer behavior analytics.

 

Bradley Sutton:

Yeah, Okay, do I just click it, or do I click one of these three sub-options here, or you can click into the market but size analysis. Market MBA, so that normally stands for like a master of business something or other, like a degree that I don't have, but here it means market basket analysis. Correct, correct.

 

Yi:

What's useful?

 

Bradley Sutton:

And here's all my products. This is my Project X products. Right here I can see.

 

Yi:

So I think what's useful about this page is, let's say, if you already have an existing product that's already selling, right, you're wondering what kind of product can you extend to sell? What kind of new selections can you introduce? So right over here you'll be able to see what are people commonly buying together with your products and if this is actually something that is relevant, it might be something you want to consider selling as well. Let's say, if you want to brand yourself as, like, a coffin shelf or coffin team seller, maybe you can expand to sell even like those brush holders, et cetera, right?

 

Bradley Sutton:

Yeah, my skull shape. For those who can't see this, I just clicked in the very first one and 4% of people are buying it with a skull makeup brush holder.

 

Yi:

It must be like the person that's buying your coffin bookshelf, just like the coffin team, kind of like products. You know there are people who have like their whole house filled with Hello Kitty, so I'm not surprised there's someone who likes everything coffin related. So maybe this is something or like the brand, that brand positioning you want to go into, or like the team you want to get started with, so you do not need to sell, like you know, different kind of shelves. In fact, you can just go stick to coffin team products. Yeah, that's something that you can consider as well. So that's one way. Then the last way that I would like to just quickly introduce would be under the consumer behavior analytics as well, under demographics. So over here you'll be able to know at one glance who are actually purchasing your products, Like you know, the gender, income, education, the age of the people buying your products. So the way that you want to introduce new product, or like the type of product that you want to introduce to like the this customer segment that you have, it can be fully customized.

 

Bradley Sutton:

There are three people who make $250,000 a year. Who is buying the coffin shelves? All right, so it's not just for cheap people. This is for the high class people they have high class kids. Yeah exactly.

 

Yi:

So if you scroll to the left side, for instance, let me take a look at what is the age demographic? Oh, it's quite well spread out throughout, like 20s to 40s.

 

Bradley Sutton:

Yeah, that's actually surprising, maybe.

 

Yi:

I'll consider them, maybe the office crowd, so you may want to launch something that is favorable for them. Maybe, you know, it can be like the coffin pen holder, which can also be used for the brushes, right? Maybe you can position it as like a pen holder, something like that. So we need to understand who are actually buying your product so that you'll be able to launch products that suit them, right? So this just roughly gives you an idea to help you. You know, have like initial sparks or something to get started with initially. Yeah, so it's at the idea stage. Yeah, so I think, just for the purpose of like product research, I think these are the three common ones that you can start using first. Then maybe next time I can share more.

 

Bradley Sutton:

Yeah, yeah, I mean yeah this is like way more than I have been using lately. I guess you use kind of like the traditional stuff, but now this shows me that I definitely need to be in here a little bit more looking at stuff. All right, so, wow, this was a lot of information. Now, pretty much everything that we went over today is available in those marketplaces and even more, actually, the OX is available in those six, seven marketplaces that she mentioned earlier. You know Europe, USA, Japan Brand Analytics is actually available a lot of the stuff in almost all of the marketplaces. But also, you know, like he works here in the Amazon, Singapore and you do some like you know, if anybody's in your region, you actually have some cool programs. But first of all, let's talk about what is your region? It's not just Singapore. Like, right, like, like what. What countries are you servicing the sellers?

 

Yi:

So we are actually covering Southeast Asian sellers. There are from Singapore, Malaysia, Philippines, Indonesia and Cambodia, so any sellers that are coming from this country. Actually, we do provide free account management support To help them on board and start selling out Amazon.com. So I think many of the sellers May not know that we exist, but I just want to share that we are here beyond just the account management support. We do have many other educational resources available, for instance, seller university Live broadcast webinars so you can watch it anytime. We do have our monthly seller meetup and events yeah, every month, but this is only currently more for Singapore sellers. So if you are a Singapore listener, please drop by for our event and Do let me know. If you want to attend an event or do not know where is the registration page, let me know. We'll let you in. Yeah, so we do have many other pages, like our telegram community groups, as well as Facebook Pages as well, where we do share some practical tips from other existing seller on how to sell better. Yeah, and also we do share updates on like new products or any policy updates, etc. So just stay tuned. We do actually have a lot of different Pages available or have support that we can provide to Southeast Asian seller, so do reach out to us. If you are a new seller within this region, we'll be able to help you and then how can people do that?

 

Bradley Sutton:

How can people reach out like where's what website should they go?

 

Yi:

They can either go to sell.amazon.com.sg to Reach out to us, either through by attending our live webinar or signing up for our seller events. Alternatively, they could also hit us up via our Facebook page, which is the global selling Southeast Asia Facebook group, so they can also Reach out to the marketing team from there. Then they'll reach the seller with account managers like us. Then we'll be able to follow up accordingly to help them launch.

 

Bradley Sutton:

Yeah and, by the way, guys, if anybody has doesn't have Helium 10, actually Amazon Singapore has special discounts that we don't give to anybody else because they help, you know, they help new sellers, you know, come and join. So, like, if you want to discount, like actually you can give you one that's probably better than the discount that I can give. So that's a. So make sure to go through Amazon Singapore, guys. They got the, they've got the hookups. And now I was talking to Anna in In China last week when I was in China and she's arranging the Potential Philippines.

 

Yi:

Amazon conference.

 

Bradley Sutton:

So I'll be hopefully going there and maybe March. There might be a smaller one in February, but I'm gonna probably go to the March. Any chance that you can go, that you can, should I? Should I put in a good word to Anna, like make sure, hey, we need a you over there talking about this?

 

Yi:

kind of stuff, maybe. Maybe if for the March one you might see me there, then I'll bring you around for good food. I do know some nice.

 

Bradley Sutton:

Yes, yes, yes, that's, I am. Um. I've only been to Philippines like four times, but I am half Filipino and I need to. I need to connect more to my roots, but I have a team out there. I'm definitely gonna be trying to go in in the middle of March, whenever this conference is, to look out for more information on there. Well you, thank you so much for joining us, and this has been an amazing year, I think, for Amazon and for brand and little lakes, for search group performance, for product opportunity Explorer. Well, it was great to have you on here. I didn't realize it was gonna last two episodes, but there's just too much good stuff here. So, thank you so much, and then maybe you know, next year or in 2025, we'll definitely want to bring you back, because probably by then there'll be so much new stuff that have been released that will need you to talk to us about it, and then, until then, maybe we'll see you in Philippines, or maybe next year, some in Singapore hope to see you again with to bring you more good stuff so that we can share with all your listeners Next time round.