Dr. Brian Smolich, Vice President, Health Alliance Quality and Managed Care Operations, Carle Health
Becker’s Healthcare Podcast
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Enhancing Member Engagement Through Digital Solutions and Collaboration
This chapter explores member engagement strategies within a vertically integrated health system, focusing on the synergy between customer support and clinical expertise. It also examines how digital platforms and gamification enhance daily interactions, leading to better health outcomes and greater participation in healthcare activities.
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