2min chapter

How I Built This with Guy Raz cover image

M.M.LaFleur: Sarah LaFleur (2020)

How I Built This with Guy Raz

CHAPTER

We're Going to Send You a Box of Stitch Fix, and What You Don't Want, You Return to Us

Tas: 18% of customers responded to my suggestion that i send them something. And we end it up sending those hundred, 80 boxes out and making more money in that one week than we ever had in any month leading up to it. We sent the wrong size to people. Some people were like, what? Why did you send this to me? I don't understand. There was more demand for that, that service, than than we had ever seen. It's actually a pretty amazing serfice.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode