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Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)
Engineering Enablement by Abi Noda
How Spotify's Intercom Squad Model Has Changed Over the Years
I want to ask you since sort of evangelizing this and writing about it and doing podcast guest appearances like this one what's changed more recently. I know one thing you brought up was that you'd recently spun up an on call process for your security team love to hear more about that and any other more recent changes you guys have made. Well your advice to listeners to not blindly copy and paste but to understand the principles behind intercom implemented sounds reminds me of a conversation I just had on this podcast with someone who had worked at Spotify and he came on to talk about how so many companies copied and pasted the Spotify squad model and similarly ran into a lot of challenges with that.
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