The Importance of Cultivating Customers

Today I’m joined by Bernie Marcus, the cofounder of The Home Depot. At 93 years young, Bernie is an absolute icon. The Home Depot broke the mold for retail and is continuing to succeed where lots of other retailers are struggling. And you can really understand why when you spend time with Bernie. From the very beginning, he made decisions based on what’s great for the customer.

Because for Bernie, customer service isn’t just a transaction. It’s a relationship. If you want to succeed in your work, you’ve got to take care of your customers and do right by them. And this conversation is gonna get your wheels turning with ideas to do just that. And it’s gonna have you laughing, because, I gotta tell ya, Bernie has got some incredible stories!

So here is my conversation with my good friend – and soon to be yours – the one and only Bernie Marcus.

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