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3min chapter
“Data is the key”: Twilio’s Head of R&D on the need for good data
The Stack Overflow Podcast
The Importance of Quality Data in AI and Support Systems
This chapter highlights the difficulties users encounter when seeking support, particularly regarding refunds and prolonged wait times. It also emphasizes the need for quality data in AI applications, advocating for a hybrid approach that combines large language models with specialized ones for optimal problem-solving.
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