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AI-Powered Skills-Based Learning In Action With Brandon Caldwell

The Learning & Development Podcast

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Bridging Communication Gaps with Skills-Based Learning

This chapter explores how skills-based learning acts as a universal language, simplifying communication across departments. It emphasizes the value of focusing on skills to avoid labeling employees and aligning expectations. The discussion also delves into the challenges and iterative process of implementing a skills taxonomy for upskilling and improving customer interactions.

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