#474: [Amazon Connect #5] Reimagine the Customer Experience
AWS Podcast
Using Real Time Contact Lenses for Amazon Connect
Kanact connect is a real time contact lens for amazon connect. It detects thecs or sentiment, and it can automatically help notify a manager to help the agent. When i first joined kanact, i set up my own context center in about ten minutes. And i think it's that classic thing of, you any suitably advanced technology is indistinguishable from magic.
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