EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
CHURN FM
00:00
What Do You Wish You Knew About Training?
I think for me, alarmment is definitely number one on the list. Is that you cannot make an impact, make a dent if you don't have everybody alarmed and understand what the problem is. And every one on the team neets to understand, like, how theyre all has an impact and how it plays out. That only comes from communication and speaking and educating the team. You know, i firmly believe that every team should have a lot of teams across ha company will have an uplift metric hidden somewhere there in their performance. We can turn out a product that brings in a lot of a trials, but if they don’t stick and pay for three to five years
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