The State of Retail in 2023

A lot of innovations weren't really innovations. They were just the way that you needed to do business at a time of crisis. I think things like supply chain and others are mitigating, but there's so many of these external forces. One of the quotes I have in my book is from a meditation teacher,. John Cabot-Zinn, who says, the waves are going to keep coming. You better learn how to surf.