6min chapter

Marketing Powerups cover image

Emma Stratton's SMIT Technique To Declutter and Clarify Your Product Messaging (Founder, Punchy.co)

Marketing Powerups

CHAPTER

The Curse of Knowledge: How Experts Can't Remember What They Know

Marketing expert: Good products with confusing messaging make them look bad. He says there are lots of reasons why this happens, including the Curse of Knowledge and challenge of differentiation in crowded markets. One big problem he sees is that when you focus on the cool new product versus the customer's experience, it often makes things confusing.

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