The Key to Up-Selling
Keys To The Shop : Equipping Coffee Shop Leaders
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How to Upsell to a Customer
"Hospitality is not about treating everybody the exact same," he says. "It's about engaging with a person in front of you in a in the moment sort of way and wanting to actually serve their needs" In some cases, those tools are going to be things that you want to upsell to the customer - even if they don't know it.
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