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Real LLM Success Stories: How They Actually Work // Alex Strick van Linschoten // #287

MLOps.community

CHAPTER

Enhancing Support Bots through User Behavior Insights

This chapter explores the evolution and technology behind support bots, particularly focusing on retrieval-augmented generation systems. It emphasizes the importance of understanding user behavior, especially during moments of frustration, to create more personalized and intuitive responses that improve overall user experience.

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