2min chapter

Thinkers & Ideas cover image

Big Bet Leadership with John Rossman

Thinkers & Ideas

CHAPTER

Uncovering Customer Needs Through Deep Insights

This chapter explores the critical role of understanding customer pain points and the necessity of gaining deeper insights beyond superficial observations. It emphasizes a customer outcome-focused approach by leveraging frameworks like 'jobs to be done' to discover meaningful solutions in challenging contexts.

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