How to Get Qualitative Feedback on an App

I would say for the app and sort of what you were saying about looking at the customer experience, like what are people in support writing in about? Like, is it not being flagged as an issue because support can help them solve the problem really easily? And so the ticket gets resolved in five minutes, boom, everyone's fine. But if a lot of people are writing in about that one thing, maybe we should solve the problem so that they don't have to write it in the first place. I think there's cases where maybe you see opportunities to push things even further and providing it can be prioritised. That's always going to be beneficial,. Because from a marketing perspective, we