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How Miro Build a Personalized Onboarding Engine at Scale

ProductLed Podcast

CHAPTER

How to Build Empathy With the User

Vicki: I was trying to like trigger all my developers and also like every person in my team to join usability tests or user interviews, try to feel the sympathy. And after that, we started this discussion with the whole development team, try to understand what are the main problems you want to dive deeper. Vicki: When they see something working great, they're so happy; when there is a problem, they can suggest some stuff. So if you still have B2B products, or if it's not something that you are using, just try to at least like run this usability test for your product. You'll find a lot of insights, I promise.

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