How to Monitor Engagement in the Customer Success World

What's the relationship between PreSales and Customer Success?

Is Customer Success a good career destination for PreSales and vice-versa?

Let's chat with someone who definitely knows. Our guest for this episode is Aoife O'Brien, previously Head of Customer Success, EMEA at Delphix and now Strategic Account Director at Sama. I first met Aoife at SAP where she was a PreSales Manager.

It's really worth listening to Aoife's views, advice and hard-won experiences on where Customer Success is, where it's going, how it's measured, how to create success and where it can all go badly wrong.

Here's Aoife's LinkedIn profile: https://www.linkedin.com/in/aoifeobrien/

I promised Aoife I'd also include a link to Nick Mehta (https://www.linkedin.com/in/nickmehta/). Aoife recommends that you follow Nick if you're even just slightly interested in Customer Success.

Make sure you follow and subscribe and watch out for the next episode in the 'Future of PreSales' podcast series.