Introduction

On word of mouth, we talk about words and language. In the last few months, i've been visiting schools y. I set up my computer, the school sets up theirs. We work out whose muted, that's to say, microphone switched off. At first, this felt awful. All the eye to eye contact wasn't there. But with each zoom call, i started to figure out new ways of working. My guest is erica duan, author of digital body language. She describes as a nuts and bolts rule book for clear communications in the digit world.