
Identity Fraud is a Customer Experience Opportunity
Banking Transformed with Jim Marous
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The Impact of Identity Fraud in Financial Institutions
If my account gets impacted by fraud, it puts the onus on me to figure out what i can do about it. Organizations really have to come to the forefront and help consumers in the process. In some cases, banks and creditins are shutting down accounts. Financial institutions definitely play a part in protecting customers,. And that is to good customers that do business with them which is the vast mao majority of transactions.
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