The Importance of Process Mining in BPM

The ease of use is incredibly important in this place. Other mechanisms through BPM tools haven't always been like you said the easiest to use or have a broader reach as far as kind of like the layman can use the same tool set. So where does process mining fit into this? And it too strikes me as very strange because I just see the power of it in a very intuitively satisfying way that seems to be very natural.