Are You Listening to Your Customer's Complaints?

Just because somebody submits a complaint doesn't mean that someone else isn't in a terrible state of mind. John, what was most useful for you in this conversation? Probably how we opened. You'd ask me about something personal. I think quite frankly, I can come off as a robot sometimes. So maybe telling personal stories can help me come off less as a robot myself. Any final thoughts? No, I think thank you because there are a lot of people that are just not quite taking an interest in these particular subjects, but you have. And I think you were doing that, at least from my research on what you've covered in the past,. Have been trying to elevate people